Customer Service Satisfaction Survey 2010

We value your business

Dear Customer,

As the manager of Xsquizzit’s Service Department , I want to thank you for giving us the opportunity to serve you. Following the re-branding of our business, as well as the redesign of our Service policy, please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Andrew Rampling

Service Manager

OPTIONAL: If you would like a direct response to any suggestions or comments you make in the survey, fill out your details and we will get back to you:

Contact Name
Contact Number
Company
Email

What are your main reasons for contacting technical support?



How do you usually contact technical support?


	Phone
	E-mail
	Fax
	Other


Please tell us how much you agree or disagree with the following statements:


The amount of time I have to wait to speak with a technical support staff member was reasonable.


	Strongly Disagree
	Disagree
	Undecided
	Agree
	Strongly Agree

The technical support staff are courteous.


	Stronly Diasgree
	Disagree
	Undecided
	Agree
	Strongly Agree

The technical support staff are knowledgeable.


	Strongly Disagree
	Disagree
	Undecided
	Agree
	Strongly Agree

The technical support staff are helpful.


	Strongly Diagree
	Disagree
	Undecided
	Agree
	Strongly Agree

The technical support staff are easy to understand.


	Strongly Disagree
	Disagree
	Undecided
	Agree
	Strongly Agree

The technical support staff are able to help me solve my problem quickly.


	Strongly Disagree
	Disagree
	Undecided
	Agree
	Strongly Agree

Are your problems resolved by the technical support staff member you contact initially or are you transferred to another staff member?


	Resolved by initial contact
	Transferred to another staff member
	Problem not resolved

Are your problems resolved on the first contact to technical support or, is additional technical support contact required?


	Resolved on first contact
	Required more than one contact
	Problem not resolved

Overall, how would you rate the quality of the assistance you are receiving from technical support?


	Very Poor
	Poor
	Good
	Very Good
	Excellent

Overall, how would you rate your satisfaction with the technical support services you are receiving?


	Very Dissatisfied
	Dissatisfied
	Satisfied
	Very Satisfied

Do you have any suggestions for improvement of our technical support services?



Would you like to be contacted about any of your responses/suggestions?


	No
	Yes

Thank you very much for taking the time to help us with our survey.