Expand Your Sales Opportunities

Imagine being able to acquire new customers from anywhere in the world outside your traditional sales channels.

Imagine being able to boost sales for higher margin product categories.

Imagine running a fire sale for 24 hours to clear stock ahead of new lines.

Imagine negotiating lucrative pricing contracts and watching the sales flow.

Whether you are a retailer or wholesaler, a Live eCommerce Online Store is packed with facilities that enable you to do this and more.  The possibilities are endless and you will accelerate your sales as you leverage the wealth of opportunities that the web offers.

 

Get Intimate With Your Online Sales

How would like to know what your customers are doing right now? 
 

• What they are looking for?
• What they cannot find?
• What they currently have in their shopping cart which can help anticipate future purchasing?
• What products are getting the most attention and why?
• What product categories are gaining in popularity and which are non-performing?
• What is the response to promotional campaigns and are they achieving the right amount of exposure?

A Live eCommerce Online Store provides many facilities that allow you to monitor the browsing and ordering behaviour across your customer base.  This invaluable insight will fuel your future sales initiatives and allow you to manoeuvre quickly across target markets.

 

Gain a Competitive Advantage

A Live eCommerce Online Store will provide an unsurpassed level of customer service.  This will give your company an edge amongst your competitors in providing outstanding customer service.  This means more opportunities.  By offering a window to your company in which customers are empowered trade at their leisure 24/7, your Online Store will increase your overall customer retention.

Furthermore, you will be able to communicate with your customers quickly and effectively through online promotions, eNewsletters and other eMarketing initiatives.  These initiatives will ensure that your company's products and services remain in the forefront of the customers mind.

 

Free Up Your Sales Team

Many companies depend on their sales team to generate new business relationships and opportunities.  Often, team members end up overwhelmed and bulked down in customer service responsibilities such as taking orders, checking stock levels etc.  

A Live eCommerce Online Store will free your sales team from the burden of customer service activities.  This gives them more time to concentrate on developing new business relationships and focussing on more productive sales and marketing initiatives. 

Better still, the online store posts orders against the customers assigned sales member.  This gives you the opportunity to reward your sale team for their customers that order online.  This creates a positive feedback loop and can be a Win-Win for your company and the team member.


 

Make Your Products Shine Online

One of the limitations of most accounting systems is that there is often not enough room to store the information required to sell the product to the customer.  For instance, the inventory file in MYOB only allows a detailed description of 256 characters and you cannot store or display a picture of the product.  Furthermore, it is difficult to add flags such as On Special or While Stocks Last.  That said, when you create a new product in your accounting software, you would like it to display on the web if activated.

Fortunately, the Live eCommerce Online Store provides the best of both worlds.  It mirrors your inventory data nightly and provides a completely self-contained web administration facility that allows you to add the extra product details as required.  This means you can:

• Set the detailed description with unlimited amounts of formatted text.
• Upload an unlimited number of product photos and attachment files (PDFs, Word documents etc).  Images are automatically resized and thumbnails generated.
• Set and create your own product flags (On Special, While Stock Last, New Release...)
• Set related products for displaying product accessories or additional components Great for up-selling (do you want fries with that?).
• Manage product combinations (if applicable)

More Legs In More Places

What would it mean to your sales targets if you could quickly establish a national sales presence with representation virtually anywhere covered by a 3G provider such as Telstra Next G? This means, every capital city and major regional centre.  Whether your sales team work from home or from a virtual or serviced office, the reduced capital outlay will allow you to expand your presence faster.

Even if the national strategy is a little further down the track, mobilising your sales team means more contact hours either establishing or managing customer relationships.

The Live eCommerce Repspace Portal will give you the freedom to mobilise your sales team so that they rarely need to return to base.  This means more legs in more places, more opportunities and ultimately increased sales.



 

Mobile CRM - Don't Miss Another Opportunity

How many opportunities does your company potentially miss because:

• Quotes are improperly followed up?
• Quotes don't contain enough product information including pictures and attachments?
• Emails are sent to the wrong person?
• Enquiries fall through the cracks?
• Lack of ownership and accountability?
• Sales personnel do not have access to the right information?
• Customers are not followed up properly?
• Customers forget to respond?
• And the list goes on...

The Live eCommerce Repspace Portal offers online Quoting and Information Process Management for all your Sales and Customer Service Personnel.  This online facility linked to your accounting system takes CRM for retail and wholesale businesses to a new level.

Unlike traditional CRM which focuses on sales pipeline analysis and prospect management, Repspace takes a broader approach and provides and end-end solution that gives your company the ability to properly manage the flow of information between personnel and new/customers so that it can maximise sales opportunities.
 

Learn more

Products	Portfolio	How Does Your Online Store Grow?